Business Etiguette

The best executive is the one who has sense enough to pick good men to do what he wants done


Etiquette, manners, and cross cultural, or intercultural communication have become critical elements required for all International and Global Business executives, managers, and employees. As international, multinational, transnational, multi domestic, and global business continues to expand and bring people closer, the most important element of successful business outcomes may be the appreciation and respect for regional, country, and cultural differences - known as cultural diversity.

Background Information

Business is based on relationships, and relationships are determined by our ability to communicate and interact effectively. Understanding and developing world-class business etiquette skills will position you as a true professional.

Examples of business services that Steps Ahead provides:

• Business Etiquette
• Dining Etiquette
• Image Enhancement ("Suitability")
• Basic Business Writing and Communication Skills

Principal Concepts

Business etiquette. In this day of casual attitudes and relaxed standards, do nice manners still count in business? Absolutely. For just as saying "Please" and "Thank You" made your parents proud of you as a child, so, too, will nice manners win you friends in business. Want to put yourself far ahead of your competition? Look good AND act nicely. People will certainly take note.While this topic strays a little from the fashion theme of this site, it does fit in nicely with the importance of first impressions. As I've said before, how you look will get you in the door; what you know will keep you there. "The devil is in the details," as they say. Today's issue looks at some of those make-it-or-break details.
What IS Etiquette?
Etiquette is the forms or manners established as acceptable or required by society or a profession. That's the dictionary definition. In reality, people show business etiquette when they make others feel comfortable and eliminate barriers that hinder business.

Topic 1-2 etc

Business etiquette is made up of significantly more important things than knowing which fork to use at lunch with a client. Unfortunately, in the perception of others, the devil is in the details. People may feel that if you can’t be trusted not to embarrass yourself in business and social situations, you may lack the self-control necessary to be good at what you do. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)
People are a key factor in your own and your business’ success. Many potentially worthwhile and profitable alliances have been lost because of an unintentional breach of manners.

Current Issues


  • Appropriate documentation is extremely important in all areas of scholarly work. Not only are there laws prohibiting unauthorized use of a borrowed source, but it is morally necessary to give credit where credit is due.
  • When creating a wiki page, each source from which one gains information must be cited--and cited properly. Citation is required when summarizing, quoting, or paraphrasing a source. If unsure about whether or not citation is necessary, cite it anyway. It is better to over-cite rather than under-cite. Also, too, be careful about citing images. It is not sufficient to reference Google images as a source just because Google was used to locate the image. Instead, go to the site that provides the image, and cite that.
  • Citation for the wiki pages should be treated in the same manner as though writing an English paper. Proper APA formatting involves in-text parenthetical citation as well as a reference section at the end of the page. Each source cited in the final "References" section should be listed alphabetically, too. In addition, when citing titles, italics are preferred to underlining. It is more aesthetically cohesive in a web document.
On this wiki we shall use the APA citation style. There is an example for each below.
  • Books

  • Journal Articles

  • Electronic Sources

  • Images

see above
  • Video

see above


Insert here each contributor's name and their respective contribution to the page.